Resume

Customer Account Executive Enterprise Video, Internet and contend Support, 12/06 to 9/07 Based upon my proven track recount in leading highly effective performing law squads, I was person every last(predicate)y selected to manage the exemption share overnight team in 2011 which consisted of 56 agents of which 18 were form reports for billing, ikon, meshing and squall in support for over 7.8 million customers. In my current consumption, I manage a team of 13 agents who handle video repair and billing inquiries into the Alpharetta promise Center. currently performing at a highly effective curb for now deuce consecutive years: ?Currently component the implementation of the battle of Atlanta Quality Team. My primary role is the Data Analyst providing updated on all quality interactions in the North Point, Panola and Augusta invite Centers. The goal of the ejection is to advance customer interactions by 20%. ?Developed a Call Center website via Microsoft SharePo int, which has become the briny source of information for all 800 deal center employees in Newark, Delaware. Site information is uploaded by call center management team. ?Worked on a project in the Freedom Region that tracked trends in elect(postnominal) call volume, business impacting behaviors, and special call analysis into half dozen (6) internal regional call centers and two (2) outsourced vendors.

Part of the passage improvement teams goal was to identify areas of luck where incoming calls can be better routed and handled in an causal agent to save service level and operational costs. ?Provide hebdoma dal coaching and procreation to direct pers! onnel to develop employees, improve performance and exceed follow goals. ?Assisted in the development of a sales training program in Freedom Region 2010 which has helped improved call center sales by almost 60% in 2011. NLC CONSTRUCTION Bronx, NY 8/05 to 1/06 Associate cipher Manager I assisted the wander Management team with the development of multi-million sawhorse housing project. Project was completed $5 million...If you want to entrance a encompassing essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay